We are looking for a Customer Service Representative to work with users, employer clients, verifiers, and employer client's employees to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services. You will prioritize opportunities and have a strong drive for accomplishment, working across functional units to ensure success.
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. You will be making outbound calls, scheduling appointments, making welcome calls and assisting members with benefits.
Showcase your customer service and related data entry skills as part of our healthcare team. You may be involved in claims adjudication and/or provider credentialing, supporting customers by phone, email, and chat. This action-oriented, problem-solving role requires self-motivation and knowledge of medical terminology.
Answer a high volume of inbound calls; transfer and direct calls; provide exceptional customer service via telephone. Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination). Communicate clearly and effectively with patients, clients, Team Members, peers, and Leadership.
The Patient Access Specialist reflects the mission, vision, and values of NMHC, adhering to the organization's Code of Ethics and Corporate Compliance Program, and complying with all relevant policies, procedures, guidelines and regulatory and accreditation standards. Responsibilities include practicing Patients First philosophy and providing exceptional customer service to patients.
Provide remote services to clients worldwide, primarily in developed markets, assisting clients in improving business efficiency, enhancing service delivery, or supporting operational functions through task-specific services, adhering to timelines and guidelines.
Take inbound calls from patients, providers and members, manage calls for patients that may be sick, and support members with their insurance needs. This role will also provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice. Answer inquiries on benefit claims, appeals, and authorizations.
Answer a high volume of inbound calls, transfer and direct calls, and provide exceptional customer service. You will handle front office patient coordination, including appointment scheduling and transport coordination. You will also contact health plans and verify patient insurance information. Communicate effectively with patients, clients, team members, peers, and leadership, and accurately input data into Carenet and EMR databases.