The Contact Center Rep is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone assistance to all callers through communication channels including voice, chat, email and text. Responsibilities include care coordination, outbound calls, processing referrals and authorizations, collecting and updating demographics and insurance information, verification of health plan eligibility, taking messages, and scheduling mutually acceptable appointment times.
You will answer a high volume of inbound calls, transfer and direct calls and provide customer service. You will be responsible for front office patient coordination and communicate with patients, clients, and team members. Accurately input data into databases. Answer all inquiries from patients, customers and third party vendors.
As a Call Center Agent, you will be the first point of contact for our clients and their families, providing excellent customer service and support. Your role will be crucial in helping us maintain a high level of satisfaction for our clients and promoting our services as a premier home health care provider. Responsibilities include answering calls, responding to inquiries, scheduling appointments, maintaining client records, and ensuring client satisfaction.
Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.
This is a remote, work from home position where you will be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments. You will also be helping patients make decisions that will enhance their healthcare experience, make welcome calls and assist members and patients with benefits and insurance information and conduct surveys; ultimately making a difference in someone’s life!
Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs. Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
The Customer Service Specialist I is responsible for the management of all level 1 support calls (as applicable), emails, tickets, and chats by resolving customer issues, documenting them in the company CRM, and taking the appropriate follow up steps with the customer’s Account Manager. They will interact directly with customers via phone (as applicable), email, and chat to ensure 100% satisfaction with the product and service. Additionally, they will take on level II support tasks where applicable, including monthly billing tasks, accounting file reviews/adjustments/uploads, and other billing related tasks.
Join the team as a Patient Account Representative, resolving outstanding insurance claims and ensuring accurate patient billing. The role involves investigating overdue account balances, contacting responsible parties, and resolving issues impacting timely collections. The position requires attention to detail, problem-solving skills, and a passion for patient care.
The Behavioral Health Call Specialist reports to Director of Behavioral Health and is a member of the Behavioral Health team. The Behavioral Health Call Specialist position involves consistent, quality customer service to both internal staff members and external patients. The call specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships.
Opportunity to work from home (remote) after 90 days in the office. Communicates results, enters medication requests, and documents in the Electronic Health Records. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.